GSC Crew Handbook & Rulebook | Grateful Set Crew Corporation

1

Mission & Company Overview

Who we are and what we stand for

Mission Statement

Grateful Set Crew Corporation (GSC) exists to build the most professional, reliable, and technology-driven production crew network in America. We deploy vetted, uniformed, tool-ready crew to concerts, film sets, corporate events, and live productions — on-demand, at any scale, in any market.

Company Identity

Entity: Grateful Set Crew Corporation — Florida C-Corp
Markets: Miami, Atlanta, Los Angeles, New York City
Services: Stage hands, AV techs, lighting, rigging, camera assist, wardrobe, runners
Insurance: $2 Million General Liability Coverage on all active engagements
Technology: AI-powered dispatch system, GPS tracking, real-time crew management app

The GSC Standard

Every crew member represents the GSC brand on every job site. You are expected to be professional, uniformed, punctual, skilled, and safe — every single time. Our clients pay a premium because they expect a premium product. You are that product.

2

Independent Contractor Status (1099)

Your legal classification and what it means

You Are an Independent Contractor — Not an Employee CRITICAL

All GSC crew work exclusively as independent contractors (1099). There are no W-2 employees in field operations. This means:

You control your own schedule — you accept or decline any gig at your discretion
You may work for other companies and clients simultaneously
GSC does not withhold income taxes, Social Security, or Medicare on your behalf
You are responsible for paying self-employment taxes quarterly (estimated)
You are responsible for your own health insurance, retirement savings, and personal liability
You receive a 1099-NEC at year end for all payments totaling $600 or more

W-9 Form — Required Before First Payment REQUIRED

Every contractor must complete and submit a valid IRS Form W-9 before receiving any payment from GSC. The W-9 collects your legal name, address, and Taxpayer Identification Number (TIN/SSN). No W-9 on file = no payment issued.

W-9 is submitted during the onboarding process online
You must notify GSC of any changes to your name or TIN within 30 days
If your TIN is incorrect, payments may be subject to backup withholding (24%)

Your Rights as a 1099 Contractor

You set your own availability — GSC dispatches based on what you've made available
You may decline any gig without penalty (up to 3 declines in 30 days without flag)
You own the right to work for competitors — GSC has no non-compete clauses
You are entitled to receive your 1099-NEC by January 31st each year
Disputes regarding payment may be submitted to gratefulsetcrew@gmail.com

3

Pay Rates, Schedule & Structure

How much you earn and when you get paid

Pay Schedule — Every Friday

Pay is processed every Friday by 5:00 PM via direct deposit or Zelle. The 4-hour minimum applies to every engagement — even if the job ends early, you are compensated for a minimum of 4 hours at your contracted rate.

Level	Title	Requirements	Default Rate	Range
L1	Apprentice	Background check + Orientation complete	$10.99/hr	$10.99–$22/hr
L2	Tech	50+ logged hrs + 4.0+ rating	$25/hr	$25–$30/hr
L3	Lead Crew	100+ logged hrs + 4.5+ rating + supervisory eval	$35/hr	$35–$45/hr
L4	Specialist	Certified rigger / A1 / L1 / Console op cert	$50/hr	$50+/hr
Emergency Surge (any level)		Under 4-hour notice · First to accept	1.5× rate	Your rate × 1.5
Rating Bonus		Maintain 4.5+ stars for 5+ consecutive gigs	+$2/hr	Applied to all gigs

Default Starting Rate — $10.99/hr

All new GSC crew members start at the Level 1 Apprentice default rate of $10.99/hr. This rate applies from the start of your first gig until you complete 50 hours and meet Level 2 qualifications. Your rate automatically upgrades in the app when you hit each tier. The $10.99 rate reflects entry-level placement — rates increase quickly with performance and hours logged.

Time Tracking & Minimum Hours

4-hour minimum: Every gig pays a minimum of 4 hours — even if you finish in 3
Clock-in required: You must clock in via the GSC app within 10 minutes of start time
Overtime: Hours beyond 8/day are paid at 1.25× your base rate
Travel time: Not compensated unless site is 50+ miles from your registered home location
Disputes: Time disputes must be submitted within 48 hours of gig completion

4

Uniform Standards & Mandatory Tool Kit

The GSC look — non-negotiable on every job site

Standard GSC Uniform

GSC Black Polo Shirt

Issued by GSC · Cost deducted from first paycheck ($25) · Must be worn on every gig

GSC PROVIDED

GSC Branded Tool Pouch

DeWalt/Milwaukee sponsored · Issued at onboarding · Deducted from first paycheck ($20)

GSC PROVIDED

GSC Photo ID Badge

Issued post-orientation · Must be worn visibly on all job sites

GSC PROVIDED

Black Work Pants (Creased)

Your responsibility · No jeans, no shorts, no cargo pants · Must be clean and pressed

YOUR COST

Black Steel-Toe Boots

Your responsibility · OSHA-compliant · Non-negotiable safety requirement

YOUR COST

Uniform Violation = Sent Home ZERO TOLERANCE

Any crew member arriving at a job site not in full GSC uniform will be sent home immediately. You will not be compensated for the gig. Repeat violations result in suspension from the network. Clients expect uniformity — this is non-negotiable.

The Mandatory 10 — Tool Kit

Every GSC crew member must have these 10 tools on their person or in their bag at every job. The tool pouch issued at onboarding contains all 10. If you lose any, replacements are your responsibility.

1

C-Wrench (adjustable 10")

Pipe, rigging, hardware adjustments

2

Multi-Tool (Leatherman-style)

General on-site utility

3

LED Flashlight (rechargeable)

Dark venue navigation and inspections

4

Work Gloves (cut-resistant)

Load-in, rigging, heavy equipment

5

Cable Ties (50-pack, mixed)

Cable management and bundling

6

Gaffer Tape (1 roll, 2")

The universal fix-everything tool

7

Sharpie + Pencil

Labeling, marking, paperwork

8

Pocket Notepad

Notes, measurements, gig details

9

Ear Protection (foam plugs)

Required on stages and near speakers

10

Safety Glasses (clear lens)

Rigging, overhead work, construction

5

Code of Conduct & Professionalism

Behavioral standards expected of all GSC crew

Zero Tolerance PoliciesTERMINATION

The following result in immediate removal from the GSC network with no opportunity to appeal:

Appearing on a job site under the influence of alcohol or controlled substances
Theft of any kind — from clients, venues, or fellow crew
Physical altercation with a client, venue staff, or fellow crew member
Harassment (sexual, racial, or otherwise) of any person on or off site
Deliberate sabotage of equipment or client property
Sharing confidential client information on social media or with third parties

Punctuality — The Golden RuleCRITICAL

You must be on-site and ready to work at least 15 minutes before your scheduled call time. Late arrival (more than 10 minutes after call time) without prior notice is treated as a no-show. Three no-shows in 90 days = automatic suspension from the network.

Phone Policy On-SitePOLICY

Personal phones are for work use only while on the clock — checking the GSC app, clocking in/out, communicating with dispatch. Scrolling social media, taking personal calls, or filming job site content without permission is prohibited and subject to disciplinary action.

Client Communication ProtocolPOLICY

You do not discuss pricing, contracts, or future bookings with clients. If a client asks for your personal number or attempts to hire you directly — you must report it to GSC dispatch immediately. All business goes through GSC. Circumventing the system (taking side work from GSC clients) is grounds for immediate termination.

Professional Behavior StandardsEXPECTED

Address clients and supervisors as "Sir," "Ma'am," or by name
Never complain about work conditions in front of clients or venue staff
Take initiative — if you see something that needs doing, do it
Help fellow crew without being asked
Leave every job site cleaner than you found it
Represent GSC with pride — you are a professional

6

Safety Protocols & OSHA Compliance

Your safety is the top priority — no exceptions

OSHA Certification — Optional but Rewarded BONUS

OSHA-10 or OSHA-30 certification is not required to work at GSC. If you already hold an OSHA card, upload it to your profile to unlock higher-paying roles and supervisor positions. GSC provides safety orientation training through the crew portal for all members.

Stop Work Authority

If you observe an unsafe condition — unstable rigging, electrical hazard, crowd crush risk, or any other danger — you have the authority and obligation to stop work and report it immediately. You will not be penalized for stopping work for legitimate safety reasons.

Injury Reporting

Any on-site injury — no matter how minor — must be reported to GSC dispatch and documented via the app within 2 hours of the incident. Failure to report may affect your coverage. GSC carries $2M General Liability — document everything.

Driving and Vehicle Safety

If assigned to drive a GSC vehicle, your driving record must be clean (no major violations in 3 years). You must complete a vehicle safety briefing. All GSC vans have GPS tracking. No passengers outside the assigned crew.

Rigging & Overhead Work

Only Level 3+ crew with valid rigging certification may work overhead loads. All ground crew must wear hard hats during any overhead work. Never stand directly under suspended loads. Signal person must maintain eye contact with riggers at all times.

7

AI Dispatch System — How Gigs Work

How the GSC AI assigns and manages your gigs

How the AI Dispatch Works

When a client books crew, the GSC AI dispatch engine runs an instant matching algorithm:

Step 1: Client submits booking → AI analyzes: location, event type, crew roles needed, date/time
Step 2: AI scans available crew by skill level, location (GPS), rating, and past performance
Step 3: Push notification + SMS + email sent to top-matched crew simultaneously
Step 4: First qualified crew member to accept wins the gig
Step 5: AI confirms all parties, sends event briefing and client contact details
Step 6: Day-of: GPS check-in required · AI monitors attendance and alerts dispatch to issues

Emergency Dispatch — "911 Protocol" SURGE PAY

When a gig posts with under 4 hours notice, it is classified as an Emergency Dispatch. The AI pushes an urgent alert to all available qualified crew within 25 miles. The first crew member to accept receives the gig at 1.5× their standard rate. Emergency gigs are time-sensitive — you have 3 minutes to accept before the offer moves to the next available crew member.

Availability Management

Keep your availability calendar updated in the GSC app. If you are marked available but don't respond to 3 consecutive gig offers, you will be automatically marked unavailable and removed from dispatch queue for 24 hours. Chronic non-responses may affect your dispatch priority score.

Gig Cancellation Policy

Canceling a gig after accepting is a serious offense. Less than 24 hours notice: 1 strike. Less than 4 hours notice: 2 strikes. No-show (no notice): 3 strikes = immediate suspension. Three strikes within 90 days results in permanent removal from the network.

Rating System

After every gig, clients rate crew on a 5-star scale across: Professionalism, Skill, Punctuality, Uniform, and Communication. Your overall rating average determines your dispatch priority — higher-rated crew get first access to premium gigs and emergency alerts. Ratings below 4.0 for 3 consecutive gigs trigger a performance review.

8

Progressive Discipline & Termination Policy

Consequences for policy violations

Violation → Consequence Matrix

Late arrival (1st offense)

Written Warning

Phone on site (1st offense)

Verbal Warning

Uniform violation (1st)

Sent Home (unpaid)

Unexcused gig cancellation (<24hr)

1 Strike on Record

2nd uniform violation

1-week Suspension

3 unexcused cancellations (90 days)

Network Suspension

Rating below 4.0 for 3 gigs

Performance Review + Probation

Substance use on site

Immediate Termination

Theft of any kind

Immediate Termination + Authorities

Harassment / altercation

Immediate Termination

Circumventing GSC (side booking with client)

Immediate Termination

3 strikes in 90 days (any mix)

Permanent Network Removal

Appeal Process

If you believe a disciplinary action was issued in error, you may submit a written appeal to compliance@gratefulsetcrew.com within 7 days of receiving notice. Include your crew ID, date of incident, and a clear explanation. Appeals are reviewed within 14 business days. Terminations for zero-tolerance violations are final and not subject to appeal.

9

Tax Obligations & W-9 Requirements

Your financial responsibilities as a 1099 contractor

You Are Responsible for Your Own Taxes IMPORTANT

As a 1099 independent contractor, you are considered self-employed by the IRS. GSC does not withhold federal income tax, state income tax, Social Security, or Medicare from your payments. You are responsible for:

Quarterly estimated tax payments (due April 15, June 15, Sept 15, Jan 15)
Self-employment tax (currently 15.3% on net earnings)
Federal & state income tax on all 1099 income
Keeping records of all GSC income payments for annual filing

GSC strongly recommends consulting a tax professional if you are new to 1099 work.

1099-NEC Issuance

GSC will issue a 1099-NEC (Non-Employee Compensation) form for every contractor who earns $600 or more in a calendar year. Forms are delivered electronically via the GSC app and by mail to your address on file by January 31st each year. Ensure your mailing address and SSN/TIN are correct in your profile at all times.

Tax Deductions Available to You

As a 1099 contractor, you may be able to deduct business-related expenses. Common deductions for GSC crew include:

Work boots and black work pants (portion of cost)
Tools purchased for work use
Mileage driven to job sites (IRS standard rate)
Phone plan (portion used for business)
Health insurance premiums (if self-employed)

Consult a CPA or use tax software (TurboTax, FreeTaxUSA) designed for freelancers.

Contractor Acknowledgment & Agreement

By completing the GSC Orientation and submitting your W-9, you acknowledge that you have read, understood, and agree to all policies, rules, and standards outlined in this handbook. You understand you are an independent contractor and not an employee of Grateful Set Crew Corporation.

Proceed to Orientation

Questions? Email crew@gratefulsetcrew.com

GSC Crew Handbook& Rulebook

The Mandatory 10 — Tool Kit

Violation → Consequence Matrix

Contractor Acknowledgment & Agreement

GSC Crew Handbook
& Rulebook